RESERVATION AND CANCELLATIONS:
When booking your holiday with Equal Tours and Travel Ltd, please quote the tour code, intended date of arrival and departure, number of people traveling and accommodation options. This will help ensure that your satisfaction. Gorilla tracking requires a minimum of 12 weeks prior booking. Pay at least 50% deposit 12 weeks before departure and the balance at least 4 weeks before your arrival date. Gorilla permits are sold on a “first come first serve” basis. However, never hesitate to check with us in case of late booking, most especially when we have special offers running.
NB: Children under 15 are not allowed to trek for Gorillas.
Cancellation of a tour should occur in advance and in written form. Full refund will then be effected. However, the client will meet any costs incurred due to the cancellation such as bank transfer charges. While hotels generally charge a 50% cancellation within 14-35 days, 75% charge within 2-14 days and 100% charge within 48 hours. UWA will retain the following percentages on a gorilla permit upon cancellation. 0 – 08 days to tracking date - no refund, 09 – 45 days to tracking date – 75% (25% refund to client), 46 – 90 days to tracking date – 50%, 91 days and above to tracking date – 25% (75% refund to client).
The client is not covered by any insurance other than that which is provided by the laws of Uganda. We will not accept liability for loss, theft, damage or destruction of the client’s property or possessions however caused.
The Company and its agents act only as agents of the guest/ tourist in all matters relating to tours, transport, hotel/accommodation and shall not be liable for any death, injury or illness caused to the client or any named person on the booking form unless pro written waiver of liability is received by the company at the time of payment of the deposit. The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicle. All claims are subject to the jurisdiction of the courts of the country in which the action rises. The company reserves the right to employ subcontractors to carry out all or part of the services agreed to supply.
Based on double-bedded rooms or bandas. Single rooms may be available with the payment of a supplement fee but cannot always be guaranteed.
Mode of transport to be used will be dependent on the number of clients and the route taken. English speaking experienced driver/ guides are provided. All tours start and end in Kampala. Airport transfers and accommodation in Kampala can be provided on request.
The prices quoted for the various itineraries are full board with ground transportation as per the itinerary, permits where applicable, entrance fees to National parks and drivers allowances.
The rates are not inclusive of meals and accommodation while in Kampala, local and international flights, visa fees, traveler’s insurance, telephone calls, beverages, tips and all personal expenses. An itinerary may change due to weather conditions where by the company shall not be held responsible for any delays caused.
OTHER SERVICES PROVIDE BY THE COMPANY INCLUDE;
- Safari Planning and Execution
- Car Hire (4 x 4WD, Minibuses & Salons)
- Hotel / Lodge bookings
- White Water Rafting
- Educational, Cultural & Group Safaris
- Conference/ workshop organization